Analysis: Scaling up accountability to communities
10 April 2014
(IRIN Global) -
SMS feedback in Haiti; radio outreach in the Philippines; community helpdesks in Darfur; a Humanitarian Call Centre in Pakistan: many such initiatives boost communication with disaster-affected communities, and in some cases improve accountability to communities, but most remain at pilot project scale because they are difficult to scale up. Evidence of the benefits remains piecemeal and in some cases projects risk being tokenistic rather than meaningful, said participants at a meeting of the Active Learning Network for Accountability and Practice (ALNAP) in Addis Ababa last month.